Our agreement with you is designed to protect your interests and safety. This means that you will always get a fair deal when you book with Fishing-Wales.com, without any hidden surprises.

At the time of asking for your holiday booking to be confirmed, you must sign a booking form accepting our Terms and Conditions/Booking Agreement – be this digitally (by selecting the appropriate box on the online booking form) or in writing.

Your contract is with; Fishing-Wales.com (hereinafter referred to as “Fishing-Wales.com” or “we” or “us”) , trading under the entity of; Fishing-Wales.com. All bookings are made and accepted subject to the terms and conditions set out within this document. These booking conditions apply to any booking which you make with us, so please read them carefully and thoroughly – they contain some exclusions and limitations of liability.

We adhere fully with ‘The Package Travel, Package Holidays and Package Tours Regulations Act of 1992’. The Regulations set various legal requirements for package holidays. We will accept any travel arrangement you book with us in the UK before your departure as being a package holiday. These conditions are designed to reflect the Regulations.

All bookings are organised and sold subject to the following conditions:

1.) Fishing/Angling Activities and packages.

It is a fundamental booking condition that you accept the hazards involved in fishing trips and you accept that in undertaking a fishing package there is an element of risk; be it from wading, casting, walking/wading on uneven terrain – to name but a few. The stated package itinerary is indicative only and not a guarantee that a particular route followed or place reached – water levels, weather and such variables may deem otherwise. You must acknowledge that delays and alterations and their results, such as inconvenience and discomfort, are possible where unforeseen circumstances arise. You must have a level of fitness commensurate with your chosen trip and you are responsible for bringing the appropriate equipment (unless pre-arranged), details of which will be sent to you at the time of booking (if requested).

Any information provided by Fishing-Wales.com on such matters as climate, clothing, baggage, special equipment etc. is given in good faith but without responsibility on the part of Fishing-Wales.com. We do not have to pay compensation or accept any liability if our performance is affected by an event beyond our control, which our suppliers or we could not expect or avoid. Neither Fishing-Wales.com, nor any person assisting it, shall be liable for the consequences of delays or restrictions from adverse weather, obstructions, repairs or damage to navigational works, flooding, shortage of water, industrial action, fuel-rationing, shortages of or non-availability of fuel, war or threat of war, riots, terrorist activity, industrial disputes, natural or nuclear disasters, fire, technical problems due to transport, airports or ports being closed or full, schedules being cancelled or changed by scheduled service airlines or any other similar event and reserve the right to restrict the activity if unusual or hazardous conditions prevail.

Neither Fishing-Wales.com, nor any person or company assisting or collaborating with it, shall be liable for death, personal injury or illness. However, nothing in this agreement is meant to exclude liability for death or personal injury due to negligence on the part of Fishing-Wales.com.

2.) Personal Insurance.

At Fishing-Wales.com we believe that your safety whilst on holiday is of paramount importance. As such, comprehensive travel insurance is mandatory whenever you travel (If the package/holiday is within the UK, then this is left at your discretion). Before you undertake an Fishing-Wales.com package you MUST be covered by insurance that includes, but not exclusive of; adequate coverage for baggage, medical expenses, and the cost of repatriation should you become too ill to continue your holiday. In addition, we recommend that you include coverage for tour cancellation in the event that you must cancel your reservation prior to departure because of serious illness or injury to yourself, a member of your immediate family, or traveling companion/s. This is YOUR responsibility, we shall not be held responsible should you not abide by this ruling and/or fail to take out adequate coverage.

3.) Your Holiday Contract.

When you make a booking you guarantee that you have the authority to accept the terms and conditions on behalf of your party. A contract will exist as soon as we issue our confirmation invoice, for internet bookings a contract will exist as soon as the booking is confirmed over the web. All agreed services will appear on our confirmation invoice; you must check that all details are accurate, and contact us to resolve any discrepancies immediately. The contract is between Fishing-Wales.com and the person/s intending to travel as indicated on the confirmation invoice – any special requests not included on this confirmation invoice do not make up part of the contract. This contract, and all matters arising from it, is made on the terms of these booking conditions which are governed by English & Welsh Law and the jurisdiction of the English & Welsh Courts at all times.

4.) Package / Holiday Descriptions.

Fishing-Wales.com describes holiday arrangements in various brochures, leaflets, sales flyers, and on the Internet. We have the right to change any of these descriptions of services, facilities, and/or prices at any time until we confirm your booking. If there are any changes we will notify you prior to the booking being confirmed.

5.) Your Financial Protection.

Angling-World adheres fully with all relevant Governmental Regulations, with particular emphasis upon the; ‘Package Travel, Package Holidays and Package Tours Regulations Act of 1992’ – which all bodies offering packages within the UK must comply with. This document largely underpins our responsibility to you and your safety, with providing financial security for money held in trust being one of these. Your money will be held and protected upholding these regulations at all times. This arrangement means your money will be refunded or you will be brought back to the UK (where your contracted holiday arrangements include return travel to the UK ) if already abroad in the unlikely event of us being unable to provide your booking due to our insolvency.

6.) Holiday/Package Price, Deposits, Booking, and Payment.

Holiday/Package Price. The price that we quote you in your final invoice is the price that you will pay. This price will not deviate, and will only be subject to surcharges for increases in transportation costs where such increases are as a result of Governmental action such as an increase in VAT or any other Government imposed increases. All our prices are quoted in UK sterling, unless otherwise stated (however, payment can and will be accepted in other currencies, including US dollars and Euros, subject to exchange rates). The prices quoted within the web site, and other marketing material is only a guide due to changing flight costs and exchange rates. The items included are clearly shown in the descriptions or the price panels, and will be detailed on your invoice. The price for all travel includes all UK taxes, but you will have to pay for anything else, including any amounts set by overseas authorities, which you have to pay locally.

Deposits/Booking/Final Payment. When you make your booking you must pay a non-refundable deposit as requested (usually 25% of the total holiday price – A higher deposit may be required if you booked additional holiday arrangements, or where suppliers and airlines have imposed additional terms upon us), which must be paid within 14 days to confirm the booking. The balance price of your travel arrangements must be paid at least 8 weeks prior to your departure date – A final invoice will be sent prior to this, reminding you of the deadline and any costs left unpaid. If the deposit and/or balance is not paid in time, Fishing-Wales.com reserves the right to deem the booking as cancelled and cancel your travel arrangements without further notice. If the balance is not paid in time we shall retain your deposit, with the cancellation conditions applying. If any booking is made within 8 weeks of the commencement/departure date then the full payment is required upon booking and invoicing. All money paid to Fishing-Wales.com is held by us on your behalf until we issue our confirmation invoice. The person completing the booking (including online bookings) accepts responsibility of payment for all persons on the booking, and is responsible for informing all party members of the relevant booking details (separate booking details can be sent, by request).

Payment methods. We accept payments via; bank transfers from practically all countries, cheques from both UK and international banks – in Sterling and other currencies. We can also accept cards through paypal, which incur a 2% surcharge. For other options please contact us.

7.) Making changes to your booking; by you.

If you need to change your holiday arrangements, the person who made the booking must let us know as soon as possible either by email, phone, or in writing. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen dates or accommodation, we will do our utmost to make these changes but it may not always be possible and may incur extra costs.

If you want to change any part of your holiday arrangements after the confirmation invoice has been issued, this can be done (up to 8 weeks prior to your departure), subject to availability and any extra costs incurred, for a charge of £30 per person. If you want to make any changes within 8 weeks of your departure date, the amendment fee will be £60 per person plus any non-refundable costs incurred on cancellation of your original arrangements, plus costs of any new arrangements. You should be aware that these costs could increase the closer to the departure date that the changes are made and you should contact us as soon as possible.

8.) Cancelling your Booking; by you.

If you, or any member of your party, need to cancel your booking (or part of it) once it has been confirmed, the person listed as the lead name (party leader) on the booking must let us know as soon as possible either by email, phone or in writing (cancellation takes effect from the day contact is made/received, and the cancellation charge conditions apply from that date). When we receive notice, we will then ask you to pay the cancellation charges, as shown in our cancellation table, to cover our administrative costs. These costs include money we have to pay suppliers and any money we lose as a result of the cancellation. Once we have processed the cancellation, you will receive a cancellation invoice. Please keep this if you are making an insurance claim, as you may need it.

The charges apply to all parts of your holiday and are percentages of the total tour cost, as indicated on your confirmation invoice. The charges for cancellation would be as follows:

Weeks From Departure Date	Charge; % of total booking cost
8 weeks or more	Retention of Deposit
6-8 weeks	50%
4-6 weeks	75%
Less than 4 weeks	100%

9.) TRANSFERRING A BOOKING.

If you are unable to travel, in certain circumstances which we consider reasonable, we may allow / be able to transfer your booking to another party.  However, the arrangements must remain exactly the same, and will only be allowed if all suppliers, for example travel providers and hotels, are prepared to accept the transfer.  In cases where a transfer is allowed, an administration charge of £50 per person outside eight weeks of departure, and £100 per person inside eight weeks, will be made plus any charges that may be levied by suppliers.

10.) Cancelling / Making Changes to your booking; by us.

It is not our intention to amend, or cancel, your booking once we have accepted it. It is unlikely that we will have to make changes to your travel arrangements; however, we do plan and make the arrangements many months in advance where changes may be necessary and we reserve the right to do so at any time. Most changes are minor and in all cases we will tell you as soon as is reasonably possible, prior to your departure.

Before you enter into a contract with us, we reserve the right to change any of the facilities, services or prices described in our marketing material or website. We also reserve the right to cancel the holiday.

We will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of ‘force majeure’ or failure by you to pay the final balance (Force majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure).

Occasionally, we may need to make a major change. If a major change becomes necessary, we will inform you as soon as is reasonably possible – if there is time prior to your departure. A major change includes; an alteration of the start or finish time of your holiday by more than 12 hours, a change of package location or a change to a lower standard of accommodation. If we are unable to provide the booked travel arrangements you will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel/accommodation arrangements from us, if available, or cancelling and receiving a full refund of all monies paid (any refund does not include your payment for insurance). If we do make any major changes, you must let us know as soon as possible if you wish to accept the changes or cancel the holiday. If we offer you another holiday, you will have to pay the difference if it is more expensive, but if it is cheaper we will refund you the difference. In all cases, except where the major change arises due to reasons of force majeure or where the cancellation is a as a result of payments not being received in time, we will pay compensation as follows:

Period before departure date that notification is given by us:	Compensation per person
More than 8 weeks	£10
6-8 weeks	£20
4-6 weeks	£30
1-4 weeks	£40
Less than 1 week	£50

Please note; in all cases our liability in respect of major changes and cancellations is limited to offering you the above mentioned options and, where applicable, the compensation payments set out above. We regret that we cannot be held responsible for incidental/consequential costs or expenses (such as; travel insurance, equipment purchases/hire, visas, vaccinations etc.) you may incur as a result of any changes or cancellations. No compensation is payable for minor changes.

11.) If you have a complaint.

If you have a problem with your flight/holiday, please inform Fishing-Wales.com immediately who will endeavor to put things right. Many problems can be put right straight away but this can only happen if you tell us and our suppliers as soon as they happen. If you have a problem or you are not satisfied in any way with any aspect of your holiday, you must complain immediately. If you have cause for complaint whilst on holiday, you must bring it to our attention, or our local representative, service providers, and we will do their best to rectify the situation. You must confirm your complaint in writing, within 24 hours of the problem, to the aforementioned. If you fail to follow these simple procedures, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were undertaking the booking and this may affect your rights under this contract.

If you feel your complaint has not been properly dealt with we shall endeavor to reach an amicable solution with you. Any outstanding complaint not resolved during the trip should be notified to us in writing within 28 days (4 weeks) of the scheduled date of return providing your booking details, and all other relevant information – Failure to do so will result in you no longer having any right to claim compensation. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

It is unreasonable to take no action whilst on holiday, but to write a letter of complaint upon return.

It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes to do with this contract which cannot be settled amicably may, if you wish, be referred to Arbitration under a scheme arranged by the Association of British Travel Agents, but is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for any amount greater than £1,500 per person or £7,500 per booking form. In addition, it does not apply to claims which relate to physical injury or illness. If you choose to proceed to Arbitration under this scheme, you must send a written notice of your decision to ABTA within 9 months after your scheduled date of return. Full details of the scheme are available from the Association of British Travel Agents at; 68-71 Newman Street , London , W1P 4AH .

12.) Travel Documents; Visas, passports etc.

It is your responsibility to have valid travel documentation. We will look to recover from you any fines imposed upon your carrier or Fishing-Wales.com as a result of your holding incorrect, invalid, or improper documentation.

Please ensure that your passport and any necessary visas are valid for your complete trip and that the name on your passport matches the name on your ticket. Some countries require passengers to have at least six months validity remaining (after return) on a full 10-year passport. Visas may be required for British Citizens for entry to non EU countries. Visas may also be required for longer stays over three months in certain EU countries. For up to date on immigration and visa requirements please contact the embassy, high commission or consulate of your destination country prior to booking – the cancellation procedure will apply due to any failures on this variable, with the stated consequences applicable.

13. Health and safety.

For medical advice regarding your journey, including vaccinations, please contact your General Practitioner (Doctor) – This is your responsibility. The Department of Health leaflet “Health Advice for Travellers” is available from the Health Literature Line on Free-phone 0800 555 777. The Foreign and Commonwealth Office (FCO) issues up-to-date information on safety issues for many countries worldwide. For details, contact the FCO Travel Advice Line on 020 7238 4503/4504 or www.fco.gov.uk

14. Conditions of Carriage.

Any form of transport depends on the conditions of carriage of that carrier. These conditions of carriage may limit or exclude the carrier’s liability to you under international law and affect your rights to compensation.

15.) Data protection

Please be assured that we have measures in place to protect the personal booking information held by us at all times. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law.

In order to process your booking and ensure that your travel arrangements run smoothly and meet your requirements, we need to use information you provide such as name, address, email any special needs/dietary requirements etc. to the relevant service providers – they too will, in turn, be required to protect your details as required by the data protection act. We take full responsibility for ensuring that your details are properly protected.

You are entitled to a copy of your information held by us. If you would like a copy please contact us via email, phone, or standard mail. We may raise a small charge for providing this to you.

16.) Our Liability to You.

We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described upon time of final booking and confirmation. If any part of your booking is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements – as indicated in section 10. Our liability in all cases shall be limited to a maximum of twice the cost of your booking, excluding any amendment charges or insurance premiums.

We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our service providers, whilst acting within the scope of, or in the course of their employment in the provision of your booking. We will accordingly pay to you such damages as might have been awarded in such circumstances under English and Welsh Law.

We cannot accept liability where the failure to perform the contract or improper performance of the contract is due to; acts and/or omissions of yourself or any member of your party; the fault of someone else, not connected with the provision services contracted for and is unforeseen or unavoidable; any circumstances, unusual or unforeseeable, beyond our control, which could not have been avoided even if all due care had been excised; any event, which we, or the supplier of any part of the contract, even with all due care, could not foresee or forestall.

We cannot accept any liability for any delay in your outward or inward flight/s, whether the cancellation or delay is caused by the weather, airline rescheduling, industrial action or mechanical failure. We will give no refunds or compensation for lost time and services from the itinerary.

We do not accept liability for any claim (other than claims for personal injury arising from the non-performance or improper performance of any service) in contract, tort (including negligence) or otherwise for consequential, economic or indirect loss or damage.

Please note that where the cause of your loss, damage or injuries is due to our agents, suppliers or sub-contractors, our acceptance of any liability is subject to you assigning to us your rights against them and to your co-operating with us in any legal action we may take against them. We accept responsibility for the proper performance of the obligations in the contract between you and Fishing-Wales.com even where these obligations are performed by one of our suppliers.

Nothing in these booking conditions affects your statutory rights.

If in doubt or if you have any questions or concerns, please CONTACT US.